Network PBX Operation Manuals

1. Getting Started

1.1-Network-PBX-Web-Client-LayoutDownload
1.2-Log-in-to-Network-PBX-Web-ClientDownload
1.3 Log out of Network PBX Web ClientDownload
1.4-Set-Network-PBX-Web-Client-to-Run-at-Startup-on-a-ComputerDownload
1.5-Reset-Your-User-PasswordDownload
1.6.-Set-up-Linkus-for-Google-to-Work-with-Linkus-ClientsDownload
1.7.-Linkus-for-Google-OverviewDownload
1.8.-Install-‘Linkus-for-Google-on-Chrome-Web-StoreDownload

2. Extensions

2.1-Configure-Extension-DisplayDownload
2.2-View-Colleague-ExtensionsDownload

3. Contacts

3.1-View-and-Manage-Company-ContactsDownload
3.2-View-and-Manage-Personal-ContactsDownload

4. Chat

4.1-Network-PBX-Web-Client-Chat-OverviewDownload
4.2-Start-a-Chat-Session-with-your-ColleaguesDownload
4.3-Change-Chat-Notification-SettingsDownload

5. Calls

5.1-Web-Call-OverviewDownload
5.2-Web-Call-OperationsDownload
5.3-Make-an-Audio-CallDownload
5.4-Answer-or-Reject-a-CallDownload
5.5-Make-Video-CallDownload

6. CTI

6.1-Network-PBX-Web-Client-CTI-OverviewDownload
6.2-Control-an-IP-Phone-by-Network-PBX-Web-ClientDownload

7. Video Conferencing (Coming Soon)

8. CDR & Recordings

8.1-Manage-Your-Call-LogsDownload
8.2-Manage-Your-RecordingsDownload

9. Voicemail

9.1-Manage-Your-VoicemailsDownload

10. Extension Preferences

10.1. Extensions

10.1.1-Configure-Your-Extension-ProfileDownload

10.2. Presence

10.2.1.-Presence-SettingsDownload
10.2.2.-Manually-Switch-PresenceDownload
10.2.3.-Automatically-Switch-Presence-Based-on-Business-Hours-and-HolidaysDownload
10.2.4.-Associate-Your-Queue-Status-with-Your-Extension-PresencDownload
10.2.5.-Enable-or-Disable-Linkus-Push-NotificationsDownload

10.3. Voicemail

10.3.1.-Manage-Personal-Voicemail-GreetingsDownload
10.3.2.-Customize-Your-Voicemail-SettingsDownload
10.3.3.-Record-or-Upload-Voicemail-GreetingsDownload

11. Operator Panel User Guide

11.1. Getting Started

11.1.1.-About-This-GuideDownload
11.1.2.-Operator-Panel-OverviewDownload
11.1.3.-Operator-Panel-LayoutDownload
11.1.4.-Access-Operator-PanelDownload

11.2. Call Management

11.2.1.-Hang-up-a-CallDownload
11.2.2.-Monitor-a-CallDownload
11.2.3.-Park-and-Retrieve-a-CallDownload
11.2.4.-Pause-or-Resume-Call-RecordingDownload
11.2.4.-Pause-or-Resume-Call-Recording-1Download
11.2.5.-Pick-up-an-Incoming-CallDownload
11.2.6.-Place-a-Call-to-a-Group-MemberDownload
11.2.7.-Redirect-an-Incoming-CallDownload
11.2.8.-Transfer-a-CallDownload

11.3. Presence Management

11.3.1.-Switch-Group-Members-PresencesDownload

11.4. Voice Management

11.4.1.-Leave-a-voicemail-messageDownload

11.5. Office Time Management

11.5.1.-Switch-Business-Hours-and-HolidaysDownload

12. Call Centre Console Overview

12.1. Overview

12.1.1.-About-This-GuideDownload
12.1.2.-Call-Centre-Console-OverviewDownload

12.2. Queue Panel

12.2.1. Getting Started

12.2.1.1.-Queue-Panel-OverviewDownload
12.2.1.2.-Queue-Panel-LayoutDownload
12.2.1.3.-Access-Queue-PanelDownload

12.2.2. Manage Agent Status

12.2.2.1.-Manage-Your-Status-in-QueuesDownload
12.2.2.2.-Manage-an-Agents-Status-in-a-QueueDownload

12.2.3. Manage Queue Calls

12.2.3.1.-Pick-up-a-CallDownload
12.2.3.2.-Hang-up-a-CallDownload
12.2.3.3.-Place-a-Call-to-an-AgentDownload
12.2.3.4.-Park-a-CallDownload
12.2.3.5.-Transfer-a-CallDownload
12.2.3.6.-Redirect-a-CallDownload
12.2.3.7.-Monitor-a-CallDownload
12.2.3.8.-Pause-or-Resume-Call-RecordingDownload

12.3. Wallboard

12.3.1.-Wallboard-OverviewDownload
12.3.2.-View-Call-Metrics-on-WallboardDownload
12.3.3.-Manage-Wallboard-WidgetsDownload

13. Headset Setup

13.1. Integrate with Jabra Headsets

13.1.1.-Integrate-Jabra-Evolve-20-MS-Mono-Headset-with-Linkus-Web-ClientDownload
13.1.2.-Integrate-Jabra-Pro-930-Headset-with-Linkus-Web-ClientDownload

14. FAQs

13.1-Network-PBX-Web-Client-FAQDownload